January
1, 2007
GLOBAL
BENEFITS GROUP /TIECARE INTERNATIONAL ANNOUNCES
NEW MEMBER SERVICES
Global Benefits Group/TieCare
International announces the availability
of new services to increase options for claims
submission and improve accessibility to member
claims information. In response to client
requests, the following services will be
available to members.
The convenience of these new services is
intended to increase the value of the GBG/TieCare
health insurance policies for all members,
and continue our tradition of responding
to members’ needs. Details of these
new services administered by International
Claims Services (ICS) are provided below.
SCANNED AND FAXED CLAIMS
Members may submit claims
of up to USD $500 to ICS by fax or scanned
document. The usual rules for submission
of claims will apply:
- Receipt of claims is not automatically acknowledged
- Claims must be submitted within 180 days
of the date of service
- Claims are processed in the order received
- Claims must be accompanied by all itemized
bills, receipts, diagnosis and doctors
notes if applicable
- An email address must accompany faxed
or scanned claims, so that additional information
may be requested as needed
- We retain the right to request original
documents for up to 12 months after submission.
Members must retain original records for
a minimum of 12 months
CONTACT INFORMATION
Fax number: (949)
271-2330
Scan claims to: eclaims@claimssite.com
Visit us at: www.claimssite.com
GO
TO TOP
CLAIMS
HISTORY ONLINE
Members
can find valuable claims information online.
After going to the claimssite.com site, and
clicking on claims history, members can
- Find the status of pending claims
- Check entire claims history
- Download or print EOBs
- Access past claims history
- Edit their personal data
- Change their login or password
- Changes in names, coverage, or dependents,
cannot be done online
Use information on the membership card to
login. If forgotten, login and password may
be emailed to member from request on login
screen
Changes to Passwords are recommended every
6 months or so for security reasons
Steps to access Claims History Online:
Go to: www.claimssite.com
Click on Claims History
Click on Online Instructions
Go back to Claims History to enter Login information
For Login help please email Login@claimssite.com
GO
TO TOP
|