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Complaints Procedure
If you have purchased an insurance policy from Global Benefits Group, the following
Complaints Procedures should be followed:
By purchasing this policy you have entered in to a contract with GBG Insurance Limited.
Under the regulation of this contract there is an undertaking to make you aware
of your procedure for making a complaint should you find the service unsatisfactory
in any way.
Please retain the following information
Initial Reporting of a Complaint
You should make your complaint in writing to:
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Attn: Appeals Department
Global Benefits Group, Inc.
26000 Towne Centre Drive, Suite 100
Foothill Ranch, California 92610
Telephone: (949) 470-2100
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Secondary Point of Contact
Your insurance product is underwritten and claims are paid by GBG Insurance Limited.
If you should not reach a satisfactory conclusion following notification to the
above please then forward all information to:
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The Managing Director
GBG Insurance Limited
Second Floor, St. Andrews House
The Bordage, St. Peter Port
Guernsey, GY1 1BR
Telephone: (00) 1481 714704
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Final Point of Contact
GBG Insurance Limited is a company registered in the Bailiwick of Guernsey under
the Companies (Guernsey) Law 2008 and is regulated under the Insurance Business
(Bailiwick of Guernsey) Law, 2002.
Should you remain unsatisfied with the services and conclusion to your complaint
made after reporting to the above institutions all information should be provided
with a written explanation to:
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The Guernsey Financial Services Commission
PO Box 128
La Plaiderie Chambers
La Plaiderie, St. Peter Port
Guernsey, GY1 3HQ
Telephone: (00) 1481 712706
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The Guernsey Financial Services Commission is the regulator for all Guernsey regulated
companies and observes The Financial Services Commission (Bailiwick of Guernsey)
Law, 1987.
All of the laws detailed in this document can be accessed via the Guernsey Financial
Services Commission website www.gfsc.gg.
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